As Compex pursues the ambitious goal of drastically reducing the amount of time and effort it takes to retrieve records, we continue to make substantial investments in our partnerships with record custodians. To benchmark Compex's efforts against our past performance and the ever-evolving expectations of our clients, we present the 2021 Custodian Satisfaction Report. The report publishes the results of a Compex nationwide custodian survey, illustrating the progress we’ve made—and the opportunities ahead of us—as we seek to build the industry's best customer experience.

To view the report, please click here.