Nationwide Record Retrieval

A nationwide record retrieval firm with nearly 50 years of experience, Compex provides broad geographic reach, industry-leading technology, and best-in-class client service.

Stop wasting time and money chasing records

Obtaining records from healthcare providers on a timely basis often requires tedious phone calls, emails, faxes, and follow up, creating a burden for you and wasting valuable time you’ll never get back.

Cost-effective, hassle-free record retrieval

Our best-in-class process allows us to provide timely records in a variety of formats. A disciplined approach ensures orderly progression from order acceptance, legal document preparation, service of legal documents and location follow-up, to electronic capture and delivery.

Powered by an intuitive, easy-to-use client portal

Every aspect of requesting and receiving records is faster and easier, powered by sophisticated processes, powerful technologies, and customizable preferences, all accessible via a simple user interface.

Serving clients nationwide

Compex provides services in all 50 states, delivered by offices nationwide. Nearly 50 years of experience gives us deep domain expertise in each state’s requirements. And a nationwide database of healthcare providers, with proprietary data such as the best time of day to call, gives us industry-leading cycle time to obtain records.

Our proprietary process delivers records efficiently

Compex’s end-to-end process removes roadblocks and improves productivity.  Harnessing economies of scale, we process record requests faster and provide valuable add-on services for a fraction of the cost of internal operations.

Order Entry & Perfection

Orders are entered and then reviewed for accuracy by a specialist

Facilities
Scheduling

Standard processes ensure compliance and timely processing

Routing &
Field Ops

Legal documents are captured; on-site service is performed by field teams

Quality
Assurance

Records are assessed for quality and any issues are resolved expediently

Delivery
& Billing

Orders are finalized and invoiced according to client preferences

Responsive service from our dedicated support team

Our prompt and service-oriented support team brings deep domain knowledge, the highest level of honesty and integrity, and a genuine commitment to making your record retrieval efforts successful.

What makes Compex different?

TruRetrieve

Our proprietary, HIPAA compliant, encrypted, web-based system

Location Database

Instantly calculates turnaround time for thousands of providers nationwide

Research Tools

Access to tools utilized to locate providers nationwide, backed by a powerful database

Leading Performance

Best on-time performance among all nationwide record retrieval vendors

Customized Preferences

Service features, management reports, delivery settings, and flexible billing options

Next Platform

Industry-leading investment in workflow technology & efficiency

“Compex is a professional and efficient company. They go the extra mile for us consistently: whether it’s a rush records request at a strange location or quickly answering inquiries about legal issues involving record production, Compex is always willing to help.”

Dean T.

Attorney, Valencia Wilberding & Tompkins